Everyone "likes" a good deed

Barb and I spent an amazing weekend in New York last month. We saw a lot of shows, including one at Carnegie Hall. Later, while enjoying dinner across the street, we realized our camera had slipped out of Barb’s purse while we were watching the show. We called Carnegie Hall and they told us they’d keep an eye out for it. We called again the next morning, but no luck. So we told ourselves, eh, it was an old camera and we wanted a new one anyway.

Cut to several days later. I receive a message on Facebook from someone I don’t recognize: “…my husband works at Carnegie Hall and recently found a camera. While scrolling through the photos I noticed that there were photos from a baptism. As luck would have it someone took a photo of the certificate listing the parents’ names and Godparents’ names. That is where you come in, you are the Godfather at this baptism.”

Now, I may appear to be a crusty old curmudgeon on the surface, but most people know I’m pretty mushy underneath. It blew my mind that someone would go to the trouble of reaching out to a stranger to return an item she could’ve easily kept. And how cool is it that she found me on Facebook? Finally, social media has been put to good use! I replied that Barb and I were incredibly grateful for her honesty and generosity and wanted to compensate her for the postage. I’m holding the note she enclosed with the camera: “No need to reimburse me. I am just happy to return it to its rightful owner. You can pay it forward...do something nice for a stranger! Enjoy your holidays!”

So Facebook has redeemed itself in this grump’s eyes for having some social value. More important, the human race may have some hope after all.

The AB&C Twitter Team

The AB&C Twitter team recently went to the #deltweet event at Firestone, a quarterly (ideally) networking event for Delaware tweeters. Nine of our tweeters attended the event, one of whom attended virtually via tweets, following the team and the deltweet hashtag. We kept @ChrisMarts updated and entertained while he lay sick in bed. “Oh @ABCadvertising twitter team, I feel like I am there (#deltweet) reading all your tweets,” he replied. Sure, we wished he were there — “hey @ChrisMarts The tweet team will miss you at #deltweet” — but it was nice to be able to include him via the channel that brought us all together.

There was a pretty good showing — 81 on the RSVP list — and everyone’s name tag included their Twitter handle. People came for many reasons: to grab a beer, to meet the tweeters that they follow in person, to win something (@BessDenney and @cdberta won!), to meet people with similar interests, or to do some good old-fashioned networking. While @heycraigbrown jokingly tweeted, “#deltweet is this real life?” the team’s friends and family didn’t quite understand what a tweetup is. But a tweetup is just like any other networking event — it’s a way to bring a community of people that have similar interests or professions together. And Twitter is just another catalyst — and you can make what you want of it.

Boosting sales via social media

Delaware-based Dogfish Head has a recipe for success both in the kettle and in the marketplace. According to Nielsen Co., the brewery spent a mere $2,000 on traditional media in 2008, and nothing in 2009. So what are they doing?

Founder Sam Calagione has found a nice mix of limited-release beers, such as the Miles Davis–inspired Bitches Brew; pairing advice (something usually associated with wine); and encouragement of fandom and brand advocacy by being very active within the craft brew community, constantly spreading the gospel.

The Dogfish Head team explained their choice to us like this: “Social media is a great way for us to connect with our customers & talk beer.” And connect they do, with close to 20,000 followers on Twitter alone.

And how is the craft brewer faring? The approach is definitely working: in 2009, Dogfish Head sold 97,000 barrels, giving them a 29% year-over-year increase with zero dollars spent in traditional media.

Become involved (and strategic) with social media.

Fear is a terrible thing. Especially when it causes healthcare systems to back away from using a potentially powerful communications tool. When it comes to using social networking sites such as Facebook or Twitter, healthcare systems tend to fall into two categories. The first suffers from significant fear regarding negative feedback that may come from using such tools. This group also struggles with how much time it will take to make this a successful venture. The second group is “gung-ho” and jump into the pool before they check to make sure it’s been filled with water.  This group tends to throw every possible press release, article and “approved” message they can find onto their social media channels, only to realize  they’ve created a one-way conversation.

There is a better way.

You wouldn’t run a cardiology advertising campaign without putting together a strategy. You wouldn’t invest in a web banner advertising campaign without determining key messages. Why is social networking any different? Everyone knows how large Facebook has become. We know that Ashton Kutcher has millions of Twitter followers. We know that healthcare executives are hearing the buzz and don’t want to miss out.

Items to consider before you get started.
1. Define goals. Be specific and make them related to interactions, not followers
2. Establish channels. Certain sites will work better for different messages.
3. Define internal and external resources. Who can help provide good content for your channels?
4. Integrate existing materials. Chances are you are already doing community-based events. Why not promote them?
5. Prepare for the worst, even though you probably won’t need it. Commit to a customer service model for any negative comments that are made. Resolve to help make situations better, not to censor.
6. Dedicate time. Social networking is just like live networking. If you’re not in the room you can’t have a conversation. But that doesn’t mean it should fall on only one person’s shoulders.

So, before you get started, get strategic. Get creative in how you use and measure your successes. Most important—end the silence.

Do you care to watch them...24/7?

Remember the premise of what was arguably the grandaddy of all reality TV shows? “This is the true story... of seven strangers... picked to live in a house...work together and have their lives taped... to find out what happens... when people stop being polite... and start getting real...The Real World.”

New web reality series If I Can Dream (from American Idol creator Simon Fuller), which launched on Tuesday, March 2, takes that premise even further. It follows five aspiring artists live 24/7 on ificandream.com and in a weekly recap on Hulu.

The five hopefuls live together in a spacious Los Angeles home outfitted with 60 cameras following their every move. Viewers can engage with the cast members and the show in real time via Twitter, MySpace and blogs, and can select which camera feed they’d like to view. The contestants can even log on to their own computers and spy on their roommates down the hall.

As part of the series, celebrity mentors will come in to help the hopefuls in their quest for the Hollywood dream. Once they land a job and exit the house, a new aspiring artist will be chosen by viewers via MySpace auditions. What do you think? Worth checking out or a waste of time?

Even Barbie uses social media.

The 50-plus doll was once limited to traditionally “feminine” career choices such as ballerina, model, teacher or nurse. As times changed and women threw off their shackles (did Barbie ever even have a bra to burn?), her options expanded: paratrooper, paleontologist, pilot and even President of the United States.

Now, for the first time ever, loyal Barbie fans were asked to help her choose her 125th career for the “I Can Be” doll series by voting on the following: architect, computer engineer, environmentalist, news anchor or surgeon. Twitter followers and fans on Facebook voted for News Anchor Barbie — she’ll be available this fall. The social media campaign was such a success that fans insisted on choosing Barbie’s 126th career, computer engineer, coming in winter.

Barbie used her Twitter account (@BarbieStyle) to keep the conversation going with her followers.

Barbie: Secret agent? Publicist? Electrical engineer? Heartin’ your suggestions, dolls! @marielcisneros @sticktomyguns @rocquel74

This helped validate the suggestions people offered and kept the hype up about her next career. Barbie also sent out announcements through Facebook:

Barbie: I can’t believe it’s only one more week ’til I get my new dream job! Gosh, I better hit the beach and soak up the fun while I can…

Even with her new careers determined, The Barbster is still engaging with consumers and fans:

Barbie: This just in: I’m still deciding on a perfectly doll-tastic nightly news sign off…Suggestions?

Looks like Barbie is going to have a busy year. But not to worry — she’ll make time to keep in touch with her fans through Twitter and Facebook between reporting the news and developing the next big technology for computers.

My goal: be a better blogger.

So I am beginning to get it—this whole social media thing. I threatened to quit Facebook earlier this year…but didn’t. It’s still too intriguing to me. And yes, it is fun to connect with old friends and business associates…even some distant relatives have touched base.

So here is my commitment to myself and my company and many acquaintances—I will become a better (meaning simply a more involved and more active) blogger in 2010. Alright, this is my promise to all of you…I’ll start thinking about why you read blogs and what’s important to you. Why did you stop here? Curious about the agency? Our work? Our clients? Our staff? Or are you really that interested in me? I doubt that it’s all about me. My posts will be about what would interest you…not just what interests me. And hopefully that keeps you coming back to read new content.

Domino's - an example of social media success

If you missed the first part, check it out here.

Now for the good: a coworker in our PR department had an experience in which FedEx missed a next-day delivery. She decided to voice her frustration by tweeting, “FedEx really expletive deleted on me today.” Within 30 minutes, she got a retweet from FedexAl asking if he could help. This small effort from FedEx customer service immediately turned her from disgruntled to impressed.

An even better example would be Domino’s Pizza.

After the black eye Domino’s received earlier this year when a YouTube video of two employees defiling the food got national media attention, the company could have easily cowered in fear of social networks. A Facebook ad for Domino’s caught my attention. Partly because they pulled user content into the ad to point out that my friend Les had participated in their survey.

I clicked the video in the ad and, wow, what a bold move in spin control and using the social networks to listen and react. Domino’s took the general negative sentiment about the quality and taste of their pizza and used it as the focus of their new Pizza Turnaround campaign.  The site even has a live Twitter feed flowing in all comments positive and negative. Now, thoroughly intrigued, I decided to try the new pizza instead of just blogging about it. The whole process is so well done, I may just have to make my next post about everything Domino’s is doing online, and what I thought of the new pie (it should be here any minute).

As for the bad, there are too many examples to cite, and I don’t want to point fingers unnecessarily. I’ll just call them the people standing on chairs shouting over the conversation at the party. Anyone who is doing social network promotions without a predetermined strategy because somehow they heard that they should would fall into this category.

So, if you are considering getting into social network marketing, make sure you have a plan. Here is a helpful chart that lays out the types of things that can be achieved on the social networks. Once you have decided which ones fit your plan, then assess which networks will best help you accomplish your goals. And, as always, if you need some guidance, we’re here to help.

Sears - an example of social media failure.

Everyone seems to be buzzing about Social Networks and how to take advantage of them for marketing purposes. It is a great opportunity for companies to join a conversation that’s already taking place rather than trying to start a new one. As with any conversation, you have to listen. Imagine walking into a crowded party and just starting to talk about things that interest you without bothering to figure out the current topic of the conversation. How would people react?

Here is my step-by-step guide to getting into the social networking fray.

1. Plan: Before getting involved, ask yourself, “What are my business goals and how do I plan on measuring them?” Only then can you develop a plan to make social media a part of that success.
2. Listen: Begin monitoring the current conversations to find out if people are talking about you and what they’re saying.
3. Evaluate: Is there a prevailing positive or negative tone to the existing conversations?
4. Engage: Social networks can be a great opportunity for customer service, as you’ll see in the examples below.
5. Promote: The final—I repeat, final—step of playing in the social network sandbox is promotion of your goods or services. Once you are a part of the conversation, then you can start changing its direction.

Now for some examples, I’ll start with the ugly: a recent encounter with the Sears service department regarding my washing machine. I won’t bore you with the gory details of the electronic problems that are still ongoing. What I found to be interesting was a Google search I did when looking for their phone number.

To begin my search, I typed “sears service” into the search field. The first result, as you would expect, was Sears.com. It was the second result, right before service.sears.com, that really caught my eye: a YouTube video entitled “Sears Service Sucks”. Since this summed up my mood at the time, I clicked it first. A video of a very disgruntled fella in the same boat as myself then went on a rant about his experience.

“So what? What difference does one guy ranting make?” you might ask. Well, this video has been online for more than two years and continues to gather steam. It has over 44,000 views and most traffic is coming from searches for “Sears,” “Sears service” and “Sears repairs,” with another significant chunk of action coming virally. Sears has missed a gigantic opportunity to make things right with one consumer and change the conversation that’s happening online.

So, our interactive department did a little social network survey to see how Sears is doing now. We found the current conversation dominated by people looking for do-it-yourself advice or seeking reliable local repair people with occasional complaints about the products. Daily opportunities for customer service and sales of Sears’ repair program continue to go by unnoticed.

Read more in part 2 (coming tomorrow).

Applying strategy is critical to social media success.

99 ways to use Twitter?

There are plenty of articles on the Internet that outline the 17 ways to use Twitter or the 32 ways to use Facebook. If your approach to social media has been to start with these types of articles, you may be focusing too quickly on tactics without an appropriate social media strategy. Tactics without a strategy are particularly bad because they often end up being ineffective, hard to measure and mask real opportunities a more strategic version of the tactic may provide.

Because social media tools are so accessible and seemingly easy to use, a planning/strategy phase is often skipped, perhaps also in part because the realm of social media seems so complex. Because there is no clear place to begin, there is a tendency to start with tactics, a fatal mistake.

How to approach the problem

One technique for approaching a problem that seems complex is to break it down into a series of simpler problems. This is a great approach when it comes to the social media landscape. Instead of looking at a list of 50 ways to use Twitter, it makes more sense to look at a smaller list of ways to use social media in general.

Such a list might look like this.

In fact, you’ll find that any social media strategy probably consists of several of the leaf nodes in this diagram being used in various channels. (For the purposes of this discussion, a social media “channel” is Facebook or a blog or Twitter).

Your challenge then is to identify:

1. the kind of information your organization has or can generate, ideally something conversational
2. the types of people you’re trying to reach through social media
3. the items from the diagram above that can be used to put that information from step (1) in front of those audiences in step (2)
4. the appropriate channel for each item in step (3)

Now, just because we have a plan of attack doesn’t mean this is necessarily an easy or straightforward task. The best social media strategies look easy in hindsight but have usually been cooked up with some outside-the-box thinking. The above map is not a magic wand, but it is a starting point.

Examples, please!

Let’s look at a real-world example. Imagine your real estate agent. There may be a temptation for him to jump straight to tactics and use Twitter to post listings. After all, he has listing information (this is his product) and Twitter is easy to sign up for. Plus, this is on the map under Sales/Marketing --> Product announcement. We’re in good shape, right?

Well, Sales/Marketing on the diagram has a red flag on it. That red flag means if you’re only using something from that category, you may be on the wrong track. In this case, our real estate agent’s listings probably aren’t that useful to most people (who only wants to see the listings from a single real estate agent?), it’s not very conversational (what would people say back to him about a listing?) and he’ll probably find he won’t get a lot of followers.

Even worse would be to have a Facebook page where he is re-posting the exact same listings. Now he has a situation where even if a person were to be interested in those listings, it’s not in their interest to follow him on Twitter and be a fan on Facebook because then they’ll just get the same information twice. As silly as that sounds, we see this all the time.

Lesson learned: Directly promoting your product or service on as many social media channels as possible is not a good strategy because it abuses your potential followers and misses the whole “social” part of social media. You’re not listening, you’re just talking. And you’re saying the same thing in multiple places. And nobody cares.

This can take many forms including using Twitter to post links to your press releases or using Facebook to post links to your blog posts. I’m not suggesting never doing that but only doing that puts you in the PR category on the diagram and it, too, has a red flag. Oops.

Okay, give me a better idea.

This real estate agent has a problem, however… Aren’t the listings the only content he has? Possibly, but remember the first step is to identify the kind of information your organization has or can create. The listings may be the only content he has at hand. Grabbing whatever information you already have and using social media as a one-way channel (outward) is a missed opportunity.

This is where the strategizing comes in. What about creating a tips/tricks list for homeowners? (See the map above under Educational --> Tips/Tricks). This could include reminders to disconnect your plastic hose fittings in the winter so they don’t crack or money-saving tips for efficient energy use. Maybe it’s one tip a week and every once in a while he throws in a property listing (Sales/Marketing --> Product announcement) or an open house announcement (Notifications --> Events/Reminders).

Now this real estate agent has something useful he is providing to his clients. All of his existing clients would potentially be interested and he’d stay top of mind when they’re looking to sell or buy or even just make a referral to somebody else: “You should use my real estate agent. I follow him on twitter and he’s got great homeowner tips.” This takes the form of branding (Topics/Issues --> Brand related) and on top of that, he gets his listings and open houses in the mix. He’s now using five concepts from the diagram!

Plus, followers who have tips of their own can reply to him which means (a) the rest of his followers benefit from the tip (“Comments” from the Social category on the diagram) and (b) he can file it away later to use next year (a form of Research on the diagram). Wow – we’ve got seven nodes covered on the diagram, only a couple are red-flagged and a real social media strategy is taking form!

Hopefully you can see the difference this approach can make. Obviously there are issues like staffing and creative elements and ongoing maintenance and monitoring but try this process with your organization or give us a call and we can walk you through it.

Soon, you can search within your circle of friends.

We can get overwhelmed sifting through blogs and online discussions. That’s why we turn to our social circle for recommendations. But our friends also have several social network accounts and each one has a lot of information. So how do we keep track of it all?

Don’t fret, fellow social butterflies: Google is developing Social Search. It enables users to add their networking profiles to a Google account and see search results filtered and prioritized based on their circle of friends. This means that we can turn to our social circle first when filtering results on the web. For instance, if I wanted to research restaurants in my area, results from my trusted social circle would appear more prominently in my search.

Click here for an overview of Google Social Search.

Putting social networking to work...literally.

Yammer is a simple way for employees to connect and share by posting messages. As more employees participate, it becomes a corporate social network, discussion board and knowledge base. Yammer is like a combination of Facebook and Twitter. Your company can create a profile that mimics the look of Facebook: picture, wall posts/messages, an information page, etc. Your company also has a “network.” And the Yammer is protected, permitting only people from your company to join by requiring your company’s domain (@yourcompany.com). The homepage resembles Twitter — members of your company can post messages about what they’re working on or post questions to coworkers.

But what happens when employees start spending more and more time chatting on Yammer? Will it be a time-waster? Or a morale-booster? Only time will tell.

Creating a new way to Twitter for your business.

The “Contributors” feature from your friends at Twitter, currently in beta testing, will enable your company to have multiple contributors to its Twitter feed. Each Tweet will include the writer’s byline. In addition, “Contributors” promises two different levels of access: Enhanced and Partial.

Enhanced Access will allow contributors to view the account dashboard and it may include data and analytics about your Twitter feed, followers, etc. Partial Access allows them to write Tweets but not see the entire dashboard. Other business-specific features are in development as Twitter makes a concerted effort to address business needs. How will this change the Twitter game? Watch and see for yourself.

Social Media Strategy and Success Stories

About to plan your social media marketing strategy? Wondering about the return you’ll get on your investment? Check out Socialnomics: Social Media ROI. This short video showcases success stories, plus some interesting facts. For example:

• More than 300,000 businesses have a presence on Facebook; about a third of these are small businesses.

• A Wetpaint/Altimeter Study found that companies that are heavily into social media blow away their peers in both revenues and profits. The study also found that companies using social media the most increased sales by 18%, while companies with the least social activity saw sales decline 6%.

• Dell sold $3,000,000 worth of computers on Twitter.

• eBay found that participants in online communities spend 54% more money.

What’s your social media strategy?

Twitter updates...brought to you by Saks Fifth Avenue and Microsoft.

As part of its legendary holiday display, Saks Fifth Avenue has partnered with Microsoft to put video screens, hooked up to computers, in its windows. The screens will display real-time tweets. When people use the #holidaywindows hash-tag on Twitter, their beaming tweets about Windows 7 (and their holiday wishes) will pop up in the Saks display. Hard-core Apple fans reportedly have tried to hijack the Twitter feed by writing anti-Microsoft tweets. But they aren’t getting through to the public. According to Microsoft, most negative tweets are being filtered out automatically. Plus, the company says, there’s a human backup.

Tweet now and see if you can reach New York’s holiday shoppers!

What happened to old-fashioned communication?

Remember “The Telephone Hour” from the early 1960s Broadway show and movie Bye Bye Birdie? The song depicted a teenager talking to a friend on the phone, then that friend talking to another, and so on. This was — and may still be for many Boomers — the quintessential method of communicating. One friend tells another a story, and then a third friend hears it from the second.

These days, many Boomers communicate via Facebook — its fastest-growing demographic is people over 45. I have embraced Facebook myself. I enjoy catching up with friends and family, seeing photos, learning what’s going on.

On the other hand, “embrace” is not the word I would use with Twitter. But because I am in the marketing/advertising industry and always try to keep up with the times, I recently made a commitment to engage in the conversation. So I went to my local library and checked out The Twitter Book, which promised to deliver “a bunch of sensible, down-to-earth material on using and enjoying Twitter.” The book has me trying to wrap my brain around “hashtags” and “tools for tracking trends” while generating click-throughs and sharing photos with “TwicPic.”

So, even as I am unavoidably assimilated into the social networking generation, I ask: if Mad Men can devote 10 minutes to Bye Bye Birdie, why can’t we all just pick up the phone when we want to engage in “ambient intimacy?”

Social media is here to stay.

It’s all the buzz. Social media has exploded. It's everywhere. Some might say there is a revolution going on. Have you seen the YouTube video about this very topic? It has some very interesting statistics, such as:

• By 2010 Gen Y will outnumber Baby Boomers.
• 96% of them have joined a social network.
• Social Media has overtaken porn as the #1 activity on the Web.
• 1 out of 8 couples married in the U.S. last year met via social media.
• Facebook added 200 million users in less than 9 months.
• 80% of companies are using LinkedIn as their primary tool to find employees.

Check it out for yourself.

Am I too old for Facebook?

So it’s no secret — I’m well into my 50s. I learned the basics using pencils with portable erasers that were the size of small Volkswagens. Eventually I graduated to relying on secretaries who used carbon paper. These same secretarial resources also made my thoughtful presentations come to life using some low-cost overhead projections. Then life got fancy and we all started using slides! The fax machine really changed the whole mindset though — I was suddenly able to “do my own faxes” (well, usually).
I’ve been able to stay abreast of all this change because for the past 30-plus years I have worked in the communications industry surrounded by lively, smart young people — all using the latest technology. But there have been personal influences as well — my 20-something daughters! Their school demanded that they own laptop computers starting in 8th grade!

So in the last two years along comes this opportunity called “social media.” Employees are (for the most part) abuzz, trade journals provide weekly updates and editorial positions on this thing called “social” and family is already there with Facebook. Hmmm. If 20-something daughters can chat with friends and show pictures, why can’t I? And after all, this is the business I’m in! So the combination of pressures was too great and with one nervous leap I was officially on Facebook. My first week on “The Book” was memorable. Tons of people were “on my wall,” others invited me to be their “friend” — what had we been up until then? I was tagged, blocked and God knows what else. And while all of this was memorable, it was not stimulating! Why?

1. Most of the early respondents were my daughters’ friends from high school! All nice kids, some were noticeably more mature but most were offering comments like, “Mr. G. — Cool to see that you are doing Facebook!” or “finally you’re on The Book — where is Mrs. G.?”
2. Most of the messages were weird “inside” jokes or outright dumb remarks.
3. Truthfully, to be “good” at this social media thing, you have to be on the edge of your computer as much of the day as possible and, quite frankly, I’d rather be on the golf course.

Please don’t misunderstand — I like technology and I love people. But The Book is too much for me. Besides which, golf is a very social game.

Don't mix texting and driving!

Of all the new media, texting has exploded in the last year and, together with its sibling, twittering, it may now come with a caution label attached. While many of us are accustomed to listening to the radio in the car, very few of us watch television in the driver’s seat. The logic is obvious, and yet many of us engage in texting behavior that defies that same logic.

According to The New York Times (7-18-09; 7-28-09), two studies have shown that this new media and driving don’t mix. A study conducted by Virginia Tech showed texting truckers (on actual runs) were 23 times more likely to have a crash, and a University of Utah study showed that college students (in simulators) were eight times more likely to crash.

About the same as cell phones, you say? The Times notes that drivers using cell phones are about four times more likely to cause a crash than other drivers — about the same impairment as drivers with a .08 percent blood alcohol level, the legal limit in many states.

So texting is anywhere from two to six times more dangerous than drunk driving. Why do we do it? As with most things, “I’m good at this — the other guy is the problem.” The 2009 Traffic Safety Culture Index study released last week by the AAA Foundation for Traffic Safety showed that nearly 90% of those surveyed said texting or emailing while driving was a very serious threat to safety, yet 18% of those same people admitted texting in the past month.

BTW: Both studies found that drivers really do get absorbed. The Times reported, “In the moments before a crash or near crash, drivers typically spent nearly five seconds looking at their devices — enough time at typical highway speeds to cover more than the length of a football field.”

So please, when you’re driving, put down your phone — and your makeup and your coffee!

A new look for Twitter.

In a need to monetize, Twitter has redesigned its homepage to make search front and center. The simple search box lets you search (duh), and below it is a ticker featuring three rows of popular topics, broken down by minute, day and week. “Popular topics by the minute” take precedence, and appear in a larger point size, indicating the general of-the-moment nature of tweets. Real pulse-of-the-marketplace info, especially if your market has a presence in the Twitterverse.

Paid search is next, folks. Give Twitter a few days (or weeks) to serve up this feature.

Finding new ways to use Facebook

Target recently ran a two-week campaign on Facebook called “Bullseye Gives.” The premise? The mammoth retailer offered a choice of ten charities, from breast cancer research to the Red Cross. People voted for their favorites.

The prize? Target will split $3 million among the charities based on the percentage of votes they received.

It’s a great example of viral marketing for both Target and the charities. People posted their votes on their Facebook profiles, encouraging others to participate — and getting more people to join Target’s fan base. Some of the charities posted links on their website homepages, too. In addition, Target will help to connect voters with volunteer opportunities in their local communities. After two weeks, more than 290,000 people had voted!

So Target not only looks hip and philanthropic, but through a creative use of social media, it is strengthening its online community while building its brand.

Social networking vs. Social marketing

People, please. You are breaking my heart.

I spend hours on Facebook. Hours. I do it so I can reconnect with people I purposely lost touch with years ago. I do it so I can poke Scott Bille and not get sued. I do it so I can see pictures of people from my past.

Facebook is social networking. It’s networking on social sites.
When I am chatting with colleagues on Jabber, or posting a hot topic to a marketing listserv, that’s social media. It’s interacting with people via boards and communication devices. It’s using media to socialize.
Now let’s say I was addicted to all of this social media use and social networking. Let’s say I could not stop. I was less productive at work, not paying enough attention to my family and completely unaware of where the hours of the day go because of this addiction.

People would want to help me, right? They would want to help change my behavior. Admit my addiction. Link me to resources that will help me decrease my time spent online. They will want to find ways to educate me on other things I could be doing that are less harmful. They will want to create messages I will feel are relevant to my situation and will make me seek help. That would be social marketing.

The Whopper Sacrifice

Did you hear about Burger King’s recent “Whopper Sacrifice” Facebook promotion? The promotion attempted to get Facebook users to “sacrifice” ten friends in exchange for a coupon for a free Whopper.

Facebook didn’t like the promotion and Burger King had to take it down after one week, but only after 234,000 friendships had ended.

Here’s what happened. Burger King launched the “Whopper Sacrifice” micro-site, where Facebook users could install the Whopper Sacrifice Application. The application allowed you to delete 10 friends in exchange for a coupon for a free Whopper. According to statistics, over 89,000 Facebook members added the application. To add an interesting twist, the friend’s profile photo was set on fire through animation once you chose to delete him or her.

Are we seeing a brand-new way to use Facebook? Will others try similar stunts?

Twestivals...social networking for charity.

What happens when civic-minded social networkers decide to rally together and use technology to raise money for charity? A Twestival!

In September 2008, a group of Twitterers based in London decided to organize an event at which the local Twitter community could socialize in person. During the event, they also solicited donations to charity. The bulk of the event was organized in under two weeks, via Twitter.

And so began Twestivals. Stories started appearing of local Twitter communities coming together and taking similar action for charitable organizations. And in February 2009, 200+ cities participated in an international Twestival to raise money for a good cause: water.

Read more about how Twitter and Twestivals are making a local impact on a global scale.

Brands and Twitter

By now, you have probably heard people talking about Twitter. Reporters are Twittering during the commercials breaks on CNN and Fox News. Senators were Twittering during President Obama’s recent address. It seems like every day, someone else is joining Twitter.

But what the heck is Twitter? And how can advertisers use it effectively?

Twitter is part social network, part blog. It allows its users to send and read other users’ updates (known as tweets), which are text-based posts of up to 140 characters.

Mashable, a blog about social media, has posted its review of 40 of the best brands that are using Twitter. Mashable also has thoughts on why major brands do belong on Twitter. So read on and decide if you (or your employer) should be on Twitter.

Blogs and the mainstream media

Blog content aggregator and search site Technorati will soon release its Technorati Attention Index, which measures the incidence of blogs linking to mainstream media sites during the last 30 days. Traditional news sources such as The New York Times, CNN and the BBC are leaders, most likely indicating the high influence of politics and the economy, versus, as examples, entertainment and technology reporting.
However, the top spot is held by YouTube. Regardless of the subject matter, user-defined and -generated content rules the blogosphere. According to a 2008 JupiterResearch study, blogs are important factors when making purchasing decisions, with over half of blog readers saying blogs played a role in the crucial moment that they decided to move forward with a purchase.

The same study reports that 40% of blog readers took action after clicking an ad on a blog. Would a portion of that ad traffic continue through to the media sites linked to by those blogs? Would a better return on investment result from advertising on mainstream news sites or on the blogs themselves? These are the questions professional online marketers will have to answer.

Here is the top five:
YouTube
The New York Times
BBC News
CNN.com
MSN

Click here to check out the rest of the top 50.

Facebook

In the last couple of years, Facebook has gone from a college photo-sharing site to a business-networking platform for self-promotion, advertising and multimedia interaction.

Official numbers from Facebook indicate that they have 222 million users and are growing at the astounding rate of about five million new users a week. The surprise here isn’t their growth rate, but that baby boomers are the fastest growing demographic for the site.Facebook has not released statistics detailing the ages of new users, but according to Comscore, nearly a third of Facebook users are between the ages of 35 and 54.

With numbers like this, Facebook has become a critical marketing tool. So whether you’re running for President of the United States, looking to hire new employees, or raise brand awareness, don’t forget to add Facebook to your marketing arsenal --- 222 million users can’t be wrong.

Here are some great statistics on Facebook.