MINI introduces new technology

Clear concise data visualization can truly be a game-changer. The difficulty comes in finding the best way to present your KPIs in a way that is quickly and easily digested.

To celebrate 50 years of motoring mayhem, MINI has introduced Mission Control as part of its limited-edition Camden package. In their words: “By bringing the engine, HVAC and central systems to life via three distinct personalities, Mission Control sets the stage for the future of motoring.” Yes, they have moved the dashboard from eye-level to ear-level, letting you keep your eyes on the road and your hands on the wheel.

Mission Control is MINI’s first stab at a useful (while still somewhat cute and quirky) voice-based presentation of car functions by either providing new information or duplicating operating information from the physical dashboard via three unique voices within the car; one personality for the engine, one for the HVAC and one for the central systems. And just like in real life, the three do interact with each other.

This is approach is almost like a mash-up of the Corvette HUD and a standard voice-based GPS system:  audio-only, but represents operating data in a way that lets you keep your eyes on the road in front of you.

The future of Mission Control? MINI has stated that this is only round one of the technology, with voices and personalities easily updated. So can we expect Mike Rowe telling you that you’re nuts for attempting that grade in your F-150 Raptor? Only time will tell.

Can mobile media compete with the jumbotron?

These days, it seems like everyone is asking whether something is about to kill something else: "Will html5 kill flash?" "Will the iPad kill Kindle?"

So, with tongue firmly in cheek, I thought, "I gotta get in on this killing spree."

In my daily romp through my normal news sites, I stumbled upon an article about a guy named Fred Ehrhart who is taking advantage of online marketing's incredible targeting capabilities to ask a question usually reserved for jumbotrons, billboards and banners being towed behind airplanes: "Will you marry me?" The ads are all long gone, but they directed his potential bride and anyone else who clicked to this landing page.

He asked visitors to "Please post to your Twitter, Facebook, blogs, and anything else you can with the Hash tag #SayYesD and tell your friends to do the same. Link back to this page and show people my list so they can understand how much I love Dalila. We are going to aggregate all your messages and show Dalila how many people think she should say yes."

To answer my own question in the headline, I doubt that mobile devices can ever compete with the thrill of seeing yourself on the big screen at a ball game. So, don't be afraid of these technologies. They're not killers, they're facilitators of true love.

Spoiler alert: she said yes.

On a side note, his approach was also a lot safer than this. Ouch.

Do you care to watch them...24/7?

Remember the premise of what was arguably the grandaddy of all reality TV shows? “This is the true story... of seven strangers... picked to live in a house...work together and have their lives taped... to find out what happens... when people stop being polite... and start getting real...The Real World.”

New web reality series If I Can Dream (from American Idol creator Simon Fuller), which launched on Tuesday, March 2, takes that premise even further. It follows five aspiring artists live 24/7 on ificandream.com and in a weekly recap on Hulu.

The five hopefuls live together in a spacious Los Angeles home outfitted with 60 cameras following their every move. Viewers can engage with the cast members and the show in real time via Twitter, MySpace and blogs, and can select which camera feed they’d like to view. The contestants can even log on to their own computers and spy on their roommates down the hall.

As part of the series, celebrity mentors will come in to help the hopefuls in their quest for the Hollywood dream. Once they land a job and exit the house, a new aspiring artist will be chosen by viewers via MySpace auditions. What do you think? Worth checking out or a waste of time?

A paid search campaign for Greater Wilmington Convention & Visitors Bureau

This is the second in a series of case studies for those who read our blog. I think it's a nice opportunity to share examples of our work.

Promoting Corporate Event Planning in Wilmington, DE

Client: Greater Wilmington Convention & Visitors Bureau (GWCVB)

Situation
For the first half of 2009, the GWCVB asked AB&C to promote its B2B efforts by increasing awareness of its meetings program. The GWCVB had traditionally promoted events planning in a 300-mile radius, their primary and secondary target geographies.

Strategy
Event planning has traditionally been a secondary focus of the GWCVB, and its marketing allocation reflects this. We wanted to maximize marketing budget while satisfying the demand of professionals already reading about and researching places to hold corporate events.

Execution
AB&C managed a paid search campaign utilizing keywords focused around the concerns of business meeting planners. We targeted the ads to appear only to an audience within 150 miles of Wilmington, Delaware, their primary target geography, which remains close enough to make an in-person trip to view facilities and weigh the wealth of options that Wilmington presents.

Results
By focusing on active planners within a tighter geography, we were able to stretch our resources while having a bigger splash with our select audiences. During the campaign, 41% of all visits came courtesy of the web media campaign. The campaign also reversed a trend of declining visitors, bringing in 30% more visits than First Half 2008 and a staggering 72% more visits than Second Half 2008. Unfortunately, with the end of the program at the wrap of First Half 2009, the downward trend returned, with a dramatic 40% drop in visits for Second Half 2009.

Applying strategy is critical to social media success.

99 ways to use Twitter?

There are plenty of articles on the Internet that outline the 17 ways to use Twitter or the 32 ways to use Facebook. If your approach to social media has been to start with these types of articles, you may be focusing too quickly on tactics without an appropriate social media strategy. Tactics without a strategy are particularly bad because they often end up being ineffective, hard to measure and mask real opportunities a more strategic version of the tactic may provide.

Because social media tools are so accessible and seemingly easy to use, a planning/strategy phase is often skipped, perhaps also in part because the realm of social media seems so complex. Because there is no clear place to begin, there is a tendency to start with tactics, a fatal mistake.

How to approach the problem

One technique for approaching a problem that seems complex is to break it down into a series of simpler problems. This is a great approach when it comes to the social media landscape. Instead of looking at a list of 50 ways to use Twitter, it makes more sense to look at a smaller list of ways to use social media in general.

Such a list might look like this.

In fact, you’ll find that any social media strategy probably consists of several of the leaf nodes in this diagram being used in various channels. (For the purposes of this discussion, a social media “channel” is Facebook or a blog or Twitter).

Your challenge then is to identify:

1. the kind of information your organization has or can generate, ideally something conversational
2. the types of people you’re trying to reach through social media
3. the items from the diagram above that can be used to put that information from step (1) in front of those audiences in step (2)
4. the appropriate channel for each item in step (3)

Now, just because we have a plan of attack doesn’t mean this is necessarily an easy or straightforward task. The best social media strategies look easy in hindsight but have usually been cooked up with some outside-the-box thinking. The above map is not a magic wand, but it is a starting point.

Examples, please!

Let’s look at a real-world example. Imagine your real estate agent. There may be a temptation for him to jump straight to tactics and use Twitter to post listings. After all, he has listing information (this is his product) and Twitter is easy to sign up for. Plus, this is on the map under Sales/Marketing --> Product announcement. We’re in good shape, right?

Well, Sales/Marketing on the diagram has a red flag on it. That red flag means if you’re only using something from that category, you may be on the wrong track. In this case, our real estate agent’s listings probably aren’t that useful to most people (who only wants to see the listings from a single real estate agent?), it’s not very conversational (what would people say back to him about a listing?) and he’ll probably find he won’t get a lot of followers.

Even worse would be to have a Facebook page where he is re-posting the exact same listings. Now he has a situation where even if a person were to be interested in those listings, it’s not in their interest to follow him on Twitter and be a fan on Facebook because then they’ll just get the same information twice. As silly as that sounds, we see this all the time.

Lesson learned: Directly promoting your product or service on as many social media channels as possible is not a good strategy because it abuses your potential followers and misses the whole “social” part of social media. You’re not listening, you’re just talking. And you’re saying the same thing in multiple places. And nobody cares.

This can take many forms including using Twitter to post links to your press releases or using Facebook to post links to your blog posts. I’m not suggesting never doing that but only doing that puts you in the PR category on the diagram and it, too, has a red flag. Oops.

Okay, give me a better idea.

This real estate agent has a problem, however… Aren’t the listings the only content he has? Possibly, but remember the first step is to identify the kind of information your organization has or can create. The listings may be the only content he has at hand. Grabbing whatever information you already have and using social media as a one-way channel (outward) is a missed opportunity.

This is where the strategizing comes in. What about creating a tips/tricks list for homeowners? (See the map above under Educational --> Tips/Tricks). This could include reminders to disconnect your plastic hose fittings in the winter so they don’t crack or money-saving tips for efficient energy use. Maybe it’s one tip a week and every once in a while he throws in a property listing (Sales/Marketing --> Product announcement) or an open house announcement (Notifications --> Events/Reminders).

Now this real estate agent has something useful he is providing to his clients. All of his existing clients would potentially be interested and he’d stay top of mind when they’re looking to sell or buy or even just make a referral to somebody else: “You should use my real estate agent. I follow him on twitter and he’s got great homeowner tips.” This takes the form of branding (Topics/Issues --> Brand related) and on top of that, he gets his listings and open houses in the mix. He’s now using five concepts from the diagram!

Plus, followers who have tips of their own can reply to him which means (a) the rest of his followers benefit from the tip (“Comments” from the Social category on the diagram) and (b) he can file it away later to use next year (a form of Research on the diagram). Wow – we’ve got seven nodes covered on the diagram, only a couple are red-flagged and a real social media strategy is taking form!

Hopefully you can see the difference this approach can make. Obviously there are issues like staffing and creative elements and ongoing maintenance and monitoring but try this process with your organization or give us a call and we can walk you through it.

Soon, you can search within your circle of friends.

We can get overwhelmed sifting through blogs and online discussions. That’s why we turn to our social circle for recommendations. But our friends also have several social network accounts and each one has a lot of information. So how do we keep track of it all?

Don’t fret, fellow social butterflies: Google is developing Social Search. It enables users to add their networking profiles to a Google account and see search results filtered and prioritized based on their circle of friends. This means that we can turn to our social circle first when filtering results on the web. For instance, if I wanted to research restaurants in my area, results from my trusted social circle would appear more prominently in my search.

Click here for an overview of Google Social Search.

How much time are you spending online?

There was a very interesting study released by Harris Interactive showing that web users are online an average of 13 hours per week. This is a slight dip from the same observed period in 2008 where they saw average users online for 14 hours per week. The major change? In 2008, 43% of users were online at work. In 2009, that dipped to 40%.

Harris tracks use at home, at work and at what they list as “other location.” Online at Home and Online at Work have both seen Year-Over-Year growth since the study began in 1995, with this being the first year they have seen a dip for the Online at Work category. A simple explanation may be that there are fewer people at work this year then there were last year.

Beyond that, the study is a very interesting look at the growth within the last two years in the amount of time users spend online. In 2006, that number was 9 hours. 2007 saw 11 hours. 2008 and 2009 saw an average of 13.5 hours spent online per week. Even more interesting is the fact that this time does not include time spent on email.

Another interesting takeaway from the study is subject audience itself. Harris Poll culled this data from 2,029 men and women aged 18 and over through phone surveys. It would be very interesting to know if these were randomly selected phone numbers, since landline use across the globe has been dramatically decreasing. Nielsen reported in September 2008 that nearly 20% of all households in the US do not even have a landline, effectively removing them from Harris Poll’s eligible subject group. This group also scores high for broadband web use, pointing to a population of web users that have been potentially ignored by the Harris Polls study.

Why online advertising is important for hospitals.

By: Kelly Hocutt and David Michaluk

Are you still reluctant to advertise your hospital on the web? Maybe you’re bound by tradition. Or maybe you think healthcare is too private for the web — and people seek information only from people they can trust. But research by OTX and Google shows that adding search and web advertising to your marketing mix is more than just helpful — it’s essential.

That’s right. Consumers are increasingly going online for hospital information. 41% go to the Internet before seeking advice from healthcare professionals or friends and relatives. When these information-seekers get to the Internet, 76% go to hospital websites, 62% to search engines and 56% to health websites. They’re using more than one destination — which means if you’re not using search engine ads and ad networks, you’re missing a sizable audience. If they don’t see you, you don’t exist.

And they’re not just window-shopping, either. After finding information, 59% of these consumers take action. This includes 46% who look for more information, 16% who clicked on an ad, 14% who forwarded a link or video and 10% who booked an appointment. These additional actions translate into greater awareness of your organization, good feelings, referrals and appointments. Do these goals sound familiar?

Just as important: Recall is higher for online search than for any other medium. Yep, more bang for your buck. 43% remember online ads while only 32% recall TV ads, 28% informational brochures, 18% newspaper ads and 18% billboard ads. Isn’t your aim in advertising to get your audience to remember you? You’re spending a lot of money advertising, so get more value for your money and welcome online advertising into your marketing mix. Plus, when people recall an online ad, 43% look online for more information, 38% ask a medical professional about a hospital, and 38% ask a friend or family member about a hospital.

So, should your hospital advertise online? The numbers say it all.

Putting social networking to work...literally.

Yammer is a simple way for employees to connect and share by posting messages. As more employees participate, it becomes a corporate social network, discussion board and knowledge base. Yammer is like a combination of Facebook and Twitter. Your company can create a profile that mimics the look of Facebook: picture, wall posts/messages, an information page, etc. Your company also has a “network.” And the Yammer is protected, permitting only people from your company to join by requiring your company’s domain (@yourcompany.com). The homepage resembles Twitter — members of your company can post messages about what they’re working on or post questions to coworkers.

But what happens when employees start spending more and more time chatting on Yammer? Will it be a time-waster? Or a morale-booster? Only time will tell.

Things have really changed in the online world.

I’ve become a big fan of the publication Mediaweek, despite the fact that I’ve never planned nor bought any media — ever. Yet, for some reason, I’m sent a copy of this magazine every week, so who am I not to read it? It’s funny how certain publications find their way to your mailbox. For example, I also look forward to my weekly dose of Modern Manicurist. There’s nothing quite like an article centered on the finer points of nail sculpture.

But getting back to Mediaweek, their recent “Best of the Decade” issue offers some interesting statistics about online-related trends over the last ten years. I love interesting statistics. (Perhaps Mediaweek realizes this and that’s why they’re sending me their magazine.) Here’s the first online fact: “Americans who said they used the Internet in 2000-01: 53%. Americans who use it today: 75%.” That’s three people out of every four. Not totally surprising. How about, “Total daily time Americans spent online in 2000: Less than 30 minutes. Time they spend on the web each day now: 4 hours.” No wonder we’re all so chunky! What were we doing with the extra 3? hours not spent online in 2000, power-walking? And perhaps the most astounding online statistic of all, “Number of text messages sent in 2005: 5.4 billion. Estimated number of text messages sent in 2008: 1+ trillion. That’s “trillion” with a “tr.”

Next up: I offer some hot tips on the do-it-yourself reverse French manicure.

Changing the way they advertise.

Everyone wants to reach the top. Mountain climbers have always set their sights on conquering Mt. Everest. Baseball players have always aimed for the World Series. Big companies have always budgeted to advertise during the Super Bowl.

Until now. Pepsi is ending its 23-year run as an advertising staple during the most watched television event of the year. According to the Wall Street Journal, the soft-drink powerhouse is moving its advertising dollars online to kick off the “Pepsi Refresh Project” that will “award grant money for community projects proposed and selected by consumers, such as helping high-school students publish books to develop their writing skills.”

ESPN reports that the website will go live on January 13, and voting will start February 1 to determine which projects receive money.

A 30-second spot during the Super Bowl costs an estimated $3 million and reaches 98.7 million viewers. Pepsi’s new cause-related initiative is reported to use up at least $20 million of its 2010 marketing budget. Apparently, Pepsi has noticed all of us flocking to the Internet for every purpose imaginable. No doubt this site will draw hundreds of thousands of applicants who want to win these grants. Of course, when Pepsi awards the money, it’s a huge PR coup. Most likely Pepsi will plant its name on each winning community outreach program, bestowing an almost sponsor-like status upon itself — for a lot longer than 30 seconds.

We all love watching what agencies come up with for Super Bowl ads, but that tradition may be dying as big companies bail — FedEx has also opted out of the big game. Whether or not the giant courier will sponsor its own cause-related initiative remains to be seen.

Social Media Strategy and Success Stories

About to plan your social media marketing strategy? Wondering about the return you’ll get on your investment? Check out Socialnomics: Social Media ROI. This short video showcases success stories, plus some interesting facts. For example:

• More than 300,000 businesses have a presence on Facebook; about a third of these are small businesses.

• A Wetpaint/Altimeter Study found that companies that are heavily into social media blow away their peers in both revenues and profits. The study also found that companies using social media the most increased sales by 18%, while companies with the least social activity saw sales decline 6%.

• Dell sold $3,000,000 worth of computers on Twitter.

• eBay found that participants in online communities spend 54% more money.

What’s your social media strategy?

Twitter updates...brought to you by Saks Fifth Avenue and Microsoft.

As part of its legendary holiday display, Saks Fifth Avenue has partnered with Microsoft to put video screens, hooked up to computers, in its windows. The screens will display real-time tweets. When people use the #holidaywindows hash-tag on Twitter, their beaming tweets about Windows 7 (and their holiday wishes) will pop up in the Saks display. Hard-core Apple fans reportedly have tried to hijack the Twitter feed by writing anti-Microsoft tweets. But they aren’t getting through to the public. According to Microsoft, most negative tweets are being filtered out automatically. Plus, the company says, there’s a human backup.

Tweet now and see if you can reach New York’s holiday shoppers!

What happened to old-fashioned communication?

Remember “The Telephone Hour” from the early 1960s Broadway show and movie Bye Bye Birdie? The song depicted a teenager talking to a friend on the phone, then that friend talking to another, and so on. This was — and may still be for many Boomers — the quintessential method of communicating. One friend tells another a story, and then a third friend hears it from the second.

These days, many Boomers communicate via Facebook — its fastest-growing demographic is people over 45. I have embraced Facebook myself. I enjoy catching up with friends and family, seeing photos, learning what’s going on.

On the other hand, “embrace” is not the word I would use with Twitter. But because I am in the marketing/advertising industry and always try to keep up with the times, I recently made a commitment to engage in the conversation. So I went to my local library and checked out The Twitter Book, which promised to deliver “a bunch of sensible, down-to-earth material on using and enjoying Twitter.” The book has me trying to wrap my brain around “hashtags” and “tools for tracking trends” while generating click-throughs and sharing photos with “TwicPic.”

So, even as I am unavoidably assimilated into the social networking generation, I ask: if Mad Men can devote 10 minutes to Bye Bye Birdie, why can’t we all just pick up the phone when we want to engage in “ambient intimacy?”

Social media is here to stay.

It’s all the buzz. Social media has exploded. It's everywhere. Some might say there is a revolution going on. Have you seen the YouTube video about this very topic? It has some very interesting statistics, such as:

• By 2010 Gen Y will outnumber Baby Boomers.
• 96% of them have joined a social network.
• Social Media has overtaken porn as the #1 activity on the Web.
• 1 out of 8 couples married in the U.S. last year met via social media.
• Facebook added 200 million users in less than 9 months.
• 80% of companies are using LinkedIn as their primary tool to find employees.

Check it out for yourself.

Am I too old for Facebook?

So it’s no secret — I’m well into my 50s. I learned the basics using pencils with portable erasers that were the size of small Volkswagens. Eventually I graduated to relying on secretaries who used carbon paper. These same secretarial resources also made my thoughtful presentations come to life using some low-cost overhead projections. Then life got fancy and we all started using slides! The fax machine really changed the whole mindset though — I was suddenly able to “do my own faxes” (well, usually).
I’ve been able to stay abreast of all this change because for the past 30-plus years I have worked in the communications industry surrounded by lively, smart young people — all using the latest technology. But there have been personal influences as well — my 20-something daughters! Their school demanded that they own laptop computers starting in 8th grade!

So in the last two years along comes this opportunity called “social media.” Employees are (for the most part) abuzz, trade journals provide weekly updates and editorial positions on this thing called “social” and family is already there with Facebook. Hmmm. If 20-something daughters can chat with friends and show pictures, why can’t I? And after all, this is the business I’m in! So the combination of pressures was too great and with one nervous leap I was officially on Facebook. My first week on “The Book” was memorable. Tons of people were “on my wall,” others invited me to be their “friend” — what had we been up until then? I was tagged, blocked and God knows what else. And while all of this was memorable, it was not stimulating! Why?

1. Most of the early respondents were my daughters’ friends from high school! All nice kids, some were noticeably more mature but most were offering comments like, “Mr. G. — Cool to see that you are doing Facebook!” or “finally you’re on The Book — where is Mrs. G.?”
2. Most of the messages were weird “inside” jokes or outright dumb remarks.
3. Truthfully, to be “good” at this social media thing, you have to be on the edge of your computer as much of the day as possible and, quite frankly, I’d rather be on the golf course.

Please don’t misunderstand — I like technology and I love people. But The Book is too much for me. Besides which, golf is a very social game.

Don't mix texting and driving!

Of all the new media, texting has exploded in the last year and, together with its sibling, twittering, it may now come with a caution label attached. While many of us are accustomed to listening to the radio in the car, very few of us watch television in the driver’s seat. The logic is obvious, and yet many of us engage in texting behavior that defies that same logic.

According to The New York Times (7-18-09; 7-28-09), two studies have shown that this new media and driving don’t mix. A study conducted by Virginia Tech showed texting truckers (on actual runs) were 23 times more likely to have a crash, and a University of Utah study showed that college students (in simulators) were eight times more likely to crash.

About the same as cell phones, you say? The Times notes that drivers using cell phones are about four times more likely to cause a crash than other drivers — about the same impairment as drivers with a .08 percent blood alcohol level, the legal limit in many states.

So texting is anywhere from two to six times more dangerous than drunk driving. Why do we do it? As with most things, “I’m good at this — the other guy is the problem.” The 2009 Traffic Safety Culture Index study released last week by the AAA Foundation for Traffic Safety showed that nearly 90% of those surveyed said texting or emailing while driving was a very serious threat to safety, yet 18% of those same people admitted texting in the past month.

BTW: Both studies found that drivers really do get absorbed. The Times reported, “In the moments before a crash or near crash, drivers typically spent nearly five seconds looking at their devices — enough time at typical highway speeds to cover more than the length of a football field.”

So please, when you’re driving, put down your phone — and your makeup and your coffee!

The browser wars are back on!

Remember the browser wars of the late nineties? Half the online population thought “Netscape” actually was the Internet and Microsoft was just starting to take the Internet seriously.

Of course, Internet Explorer emerged the victor and whether you’re in the camp that faults Microsoft’s heavy-handed tactics or the camp that recognizes Netscape’s failure to innovate, there’s probably some truth in both.

But now the war is back on. Except it’s not a browser war, it’s a “rendering engine” war.

What’s a rendering engine?
So, a browser is a program on your computer that you use to access websites. You probably know this and that may seem simple but Google went to the streets recently and found many people don’t grasp that concept.

But the browser program is fundamentally just the window, the menus and buttons, your bookmarks, etc. What’s really running the show is the part of the browser that actually displays or “renders” the website, and that is called the rendering engine.

Internet Explorer’s rendering engine is called “Trident.”

From Netscape’s ashes sprung a rendering engine called “Gecko.” That’s what’s inside Firefox for the rapidly growing population of Firefox users out there (me included).

So those are two major browsers, er, rendering engines, in use. But what about Apple’s Safari? And the new kid on the block, Google Chrome? Two more browsers? Kind of. They both actually use the same rendering engine: an open-source software project called “WebKit.”

Each of these rendering engines is updated from time to time so we have different versions and frankly, these different rendering engines make it very difficult to develop websites and software for the web!

They are all supposed to work in roughly the same way but they each have their quirks and nuances and it’s often difficult to get them all to behave the same way. Particularly when your goal is to work on some of the older versions.

Let’s get back on topic: The first browser war was about features. The rendering engine wars are about performance. For the sake of accessibility, however, let’s keep the rendering engine in mind but switch back to talking about browsers because rendering engines just aren’t what people use directly.

This performance war centers around online web applications like Google Maps, Apple’s Mobile Me service, Facebook and countless others. To provide the interactive interfaces you’ve come to expect from these types of websites, the rendering engine in your browser needs to be able to work very quickly on things like “DOM parsing” and “JavaScript execution,” technical terms for “making stuff happen.”

When the rendering engine can’t keep up, things tend to be a little slower to transition — you might see animation that isn’t as smooth as it should be or other hesitations that detract from the task you are trying to accomplish.

Given Firefox’s rapid growth in market share, its ability to be extremely competitive (if not always the fastest) when it comes to performance and its add-on ecosystem, it’s hard not to crown it the best all-around browser.

Chrome and Safari seem to hang on primarily because they both use the same rendering engine, which by all accounts is well written from a software engineering perspective (the same engine also powers the iPhone browser); plus they have some niche markets like Macintosh users and Google junkies.

And what about Internet Explorer? In my opinion, it’s got the worst rendering engine. It has the most quirks, the worst performance, the worst standards compliance and the most “versions” in use. Don’t get me wrong — we develop web software almost exclusively on Microsoft’s platform so I’m not a Microsoft hater. But I’m also not an apologist: Their browser’s rendering engine sucks! They like to say you have to use a slow-motion camera to see the difference between their browser loading a page and some “other” browser loading the same page. But it’s not about loading CNN.com today. It’s about loading an immersive and interactive “search-as-you-type CNN.com news interactive web application” tomorrow. And I don’t mean tomorrow next year. I mean tomorrow tomorrow.

So the good news is that there is renewed competition in this space and while that’s a royal pain for web developers like myself, it’s good news for the future of the interactive web.

Website design requires a balance.

No matter what you design — from blue jeans to loveseats to SUVs — you have to strike a balance between form and function. Thanks to the patient counsel of my interactive colleagues over the years, I’ve learned that I can’t approach web design the same way I approach print and other media. The scales tip toward functionality, which is determined by the target audience and its needs.

User experience is the number-one priority. Of course a successful website should look good, but, more important, it has to answer the needs of the audience and bring value to the user. Complicated navigation and over-designed pages only distract and confuse the audience, driving them away from the site.

When it comes to web design, balancing form and function is critical. Your design has to be engaging, interesting and compelling, but you can’t overwhelm the user with superfluous bells and whistles. Know your audience; know their needs. Let that knowledge guide you.

New technology from Google to help ad agencies.

Google has long focused on empowering the consumer, evident in its easy-to-use self-serve tools. This focus is especially apparent to agencies trying to manage client AdWords/Analytics accounts (credit card–centric billing, max of 25 Analytics accounts per Google Account, flimsy integration of Webmaster Tools).

Google is taking steps to remedy this, however, with the launch of AgencyLand, a single repository for all agency info, including training, resources and news. It also gives the freedom to share certain relevant portal aspects with team members, enabling managers to share a piece of knowledge without bogging down employees with the whole pie.

Access requires an MCC customer ID (obviously) and an invite, since it’s a pilot offering.

A new look for Twitter.

In a need to monetize, Twitter has redesigned its homepage to make search front and center. The simple search box lets you search (duh), and below it is a ticker featuring three rows of popular topics, broken down by minute, day and week. “Popular topics by the minute” take precedence, and appear in a larger point size, indicating the general of-the-moment nature of tweets. Real pulse-of-the-marketplace info, especially if your market has a presence in the Twitterverse.

Paid search is next, folks. Give Twitter a few days (or weeks) to serve up this feature.

Everyone needs an advocate.

Imagine getting a blood test and never hearing from the doctor about the results so you assume everything is OK. Now fast-forward eight months — you’re paler and more bruised than usual so you go get more blood work. Then you wake up on your birthday and get a call from your doctor telling you to get to the emergency room. That’s exactly what happened to Matt Sheehan a month ago. After going to the ER at Hackensack University Medical Center, Sheehan learned he has a rare blood disorder — aplastic anemia. This means that the bone marrow does not make enough blood cells. It also means that Sheehan has to go through countless tests, transfusions, biopsies and other health nightmares.

After his diagnosis, Sheehan decided to share his story with the world. He uses his blog to not only update his progress or setbacks with treatment, but to document his experience with doctors, nurses, insurance, bureaucracy and all the confusion within the healthcare industry. Sheehan’s message: Be your own advocate. Read more at www.mypiccline.com.

While Sheehan’s blog isn’t technically a “care page,” it serves a similar purpose: an easy way to update those around you without having to pick up the phone every 10 minutes. Care pages are becoming increasingly popular with patients and their loved ones. As the CarePages website (www.carepages.com) says, “Through it, you can receive emotional support with loved ones and friends during a health challenge.”

And, just as individuals need an advocate when dealing with the healthcare system, a healthcare system needs an advocate when dealing with social media and the web.

Give yourself a Mad Men makeover!

Didn’t work at a Madison Ave agency in the early ’60s? Tired of dirty looks for drinking in the office at 11 a.m.? Now at least your Facebook icon can live the life, thanks to AMC’s MadMenYourself.

Suit or skirt? Martini or whiskey on the rocks? Cigar or cigarette?

Too much fun. Unlike ElfYourself, SimpsonizeMe and FaceYourManga, you don’t actually upload an image — one less hurdle, which is good. Oh, and (somewhat) easily Facebooked, Tweeted, Dugged and StumbleUponed.

PS - We couldn't help but get in on the action. Try it for yourself.

Alice.com can help with your household shopping.

Would you like a website that would guarantee you never run out of toilet paper? If so, then Alice.com is for you. It’s a new website that sells consumer packaged good (batteries, soap, shampoo, coffee, toilet paper and other common household items) directly to consumers. The site also has planning and budgeting features, smart reminders and coupons (which should give grocery stores a run for their money).

Alice even provides recommendations based on who lives in your household. For example, if you live in a household with all girls, you clearly won’t have to buy men’s essentials. And you can set a time for a reorder reminder. This way, you never accidently run out.

There is a ton of selection, with thousands of options and brands to choose from, and prices that are close to Walmart’s or Costco’s (without having to pay for gas to get to and from the store). And the best part — shipping is completely free.

Alice.com also has benefits to the consumer good manufacturers. They can access consumer information about who is buying their products (thanks to selling through Alice versus a traditional store). The site also offers a variety of programs including coupons, loyalty programs, product trials and sampling, customer surveys, and category sponsorship opportunities. But is it enticing enough for you to make the switch to online shopping for your household needs? Check it out for yourself.

The Google Chrome Operating System

Google announces an OS. For anyone even remotely familiar with cloud computing (is that term still used?), thin/dumb clients, Android, Chrome and how Google operates, this is not a real big surprise.

Google’s answer to OS bloat is lean and mean (and uses an open-source Linux kernel). Empowering the programming community could (should) bring some true innovation to the OS. Speaking of these developers, Google wants us to remember that “for application developers, the web is the platform.”Any readers do any mainframe work at all? If so, this should sound familiar — hence the props to Larry Ellison of Sun. And it is fascinating to see his vision unfold, even if it isn’t being controlled by him and has taken on some unique permutations. The story is similar to that of Eric Buell and the underframe exhaust. Great concept and sound reasoning, moving a heavy exhaust can from the high tail of a motorcycle to underneath the frame to lower the center of gravity and improve mass centralization. But sometimes it takes more than a niche producer to take a concept into the mainstream.

If you really are still wondering why this approach may be good, please read from Google:

“We hear a lot from our users and their message is clear — computers need to get better. People want to get to their email instantly, without wasting time waiting for their computers to boot and browsers to start up. They want their computers to always run as fast as when they first bought them. They want their data to be accessible to them wherever they are and not have to worry about losing their computer or forgetting to back up files. Even more importantly, they don’t want to spend hours configuring their computers to work with every new piece of hardware, or have to worry about constant software updates. And any time our users have a better computing experience, Google benefits as well by having happier users who are more likely to spend time on the Internet.”
c/o http://googleblog.blogspot.com/2009/07/introducing-google-chrome-os.html

Look for the OS on hardware in 3Q 2010.

A unified communication and collaboration tool

What do email, instant messaging, forums and ticketing systems have in common?

They are all mechanisms that two or more people can use to send communication back and forth. The primary differences between each is the number of people participating, the medium in which the messages exists, the speed with which the messages are delivered and the mechanism by which a user is notified of changes.

Email and instant messaging often have a dedicated medium (users of both typically run a special program like Outlook or Mac Mail) and generally happen between two people. A key difference is that email is asynchronous and instant messaging is synchronous. Instant messaging also notifies the user, well, instantly, and e-mail is a bit less “in your face.” But they share the features of a contact list and the ability to exchange text and images.Forums and ticketing systems are usually accessed with a web browser and have small to large groups participating. Forums typically require you to visit them to see new content, but often provide a way to be notified by email or through an automated “feed” that you can subscribe to. A ticketing system is used to track “issues” — where a trail of communication is stored as it tracks the status changes of the issue. If you’ve ever used a help-desk system or a bug-tracking system, you’re familiar with this concept.

Now comes Google Wave. Google Wave recognizes that these systems share 90% of the same core functionality. It then generalizes these concepts, places all the different types of messages in one location (the “Wave”) and brings the interaction with the content all under one roof (the web browser).

Imagine being able to write an email to another individual and then, as that person logs onto their computer and opens the Wave, you seamlessly switch to an instant messaging conversation — while at the same time adding two more people to the discussion. This is done while keeping the different types of messages in the same place with the full history of the conversation saved all without switching applications!

Is it e-mail? Kind of. You are sending messages back and forth.

Is it instant messaging? Sorta. When other people are online, messages become shorter and are exchanged in real time.

Is it a forum? Might as well be. All the messages are saved in a threaded view so the full history of the conversation can be reviewed at any time.

And yet, it’s all in one place accessed with one application with mechanisms for notifying you of changes.

The next beautiful part of the Wave is that it is a protocol. What does that mean? It just means that the concept and how it works is just an idea, albeit a very specific idea with rules about how it works — and Google is hard at work implementing it — but an idea nonetheless.

This means that just like e-mail and forums now, you don’t have to put all your eggs in the Google or Microsoft basket. You can participate in a Wave regardless of where it lives. A technical support Wave for your laptop might be hosted by Dell. Your daily conversation Waves would be hosted by your Internet Service provider or your employer (like e-mail is today).

All you need is nearly any modern web browser and all the Waves you participate in are aggregated together in one place for you. You get notified as changes are made and participate in the Waves by adding messages and media.

Web 2.0 ushered in social content and the ability to connect different applications to each other.

Web 3.0 may be marked by enhancements to these social media systems that are largely linked together through seamless collaboration like Google Wave.

I’m not suggesting that Google Wave is the end-all, be-all of online collaboration, but it’s a unique burst of innovation that is long overdue in this space and I’m very interested to see where we go from here. If you have some time on your hands, get the full details here: http://wave.google.com/

Search Engine Optimization

You have finally launched a beautiful customer-centric website. Now what?

As traffic flows move from brick-and-mortar storefronts to online locations, it is vital that you stake your claim online. And, as in real estate, there are still three keys: location, location, location.

If you build it, they will come no longer works. With well over 110 million individual websites competing for people's attention, you need a plan, and some help, to be consistently found by the audience you most care about. One path to success is Search Engine Optimization, a collection of techniques that agencies can implement to give your website, and your marketing, the tools to succeed.

The Web and Google
The web touches almost every demographic. Even 35% of the population aged 65+ is active on the web, with 70% of 50- to 64-year-olds active on the web (AARP, June 2008).

And the web isn't important only for companies with a national footprint. For finding local products and services, the web is now the leading information source. Search engines just this year edged out print directories as the preferred source for finding local businesses (TMP Directional Marketing, October 2008).

And the number-one place anyone finds anything on the web? Managing close to 70% of all web search requests, Google is the closest thing to a monopoly you will find in any major ad channel. Consequently, shoring up your site's relationship with Google will put you on the path to search success.

Gone are the days of secret programming tricks to boost search performance. Google, the great equalizer, has thankfully put most of these tricks out to pasture. Sure, link farms do occasionally crop up, and Google is still working out contextual-based search results for video and image content, but the remainder of the search results can be boiled down to a few basic site development techniques and, most important, the use of targeted, relevant content.

Spiderability
Google indexes your site by having automated content indexing programs, or spiders, search and sort web content.

If spiders can't see your site content for whatever reason, then your site isn't spiderable. Not good. Since Google controls 70% of search traffic, your products and services will, by default, simply not be available in 70% of those web searches.

Clean Design
You should be thinking about clean site design, judicious use of Flash, HTML-based text, and proper tags. All of this will enable Google's spiders to effectively index your site. Consider this the bare minimum required for your site to play on the web.

When you're ready to move beyond bare minimums, though, an agency would enable you to start on things like keyword-rich text, fresh, audience-focused content and inbound links.

Location
Even with proper indexing, only 17% of searchers visit the second page of search results (Jupiter Research, April 2008). First page? The great majority only look at what is referred to as Google's Golden Triangle (Eyetools, 2006), an eye-opening study showing that 50% of searchers do not look beyond Google's sixth search result, basically right above the fold. Meaning, if you're not in approximately the top six, you're missing 50% of your potential audience.

Fresh Content
Fortunately, a good marketing agency can craft an effective program to boost your exposure in search results through proven marketing techniques.

Keyword-rich text not only benefits your readers, since you are speaking to their actual concerns in terms they use, but Google will more closely tie your content to those terms in search results.

Through in-bound links and fresh content, including blogs, news feeds, press rooms, videos and image galleries, Google will not only view your site as vital, but visitors will see a reason to return. A stagnant website is like a stagnant swamp. Would you really have any reason to return?

The Team Approach
As in business, maintaining preferable search engine market share requires planning, proper execution and perseverance. Through the expertise of a full-service agency, your piece of web property will be ready to grow and prosper. Like having a traditional Main Street storefront location, these techniques can help ensure you traffic along the digital highway that is Google.

Search engines

The top search engines have collectively agreed on a solution to a problem that has long vexed web developers and web site owners.

Google, MSN, and Yahoo have announced support for the use of a "canonical" link tag as part of a page's markup to help identify duplicate content. The three have a combined search market share of over 90 percent, according to several independent rating surveys.

Search engines analyze web site content by programmatically crawling through each page. In an effort to provide better search results to consumers, the search engines will penalize a site for having duplicate content. However, if multiple different links such as:

http://www.example.com/Category/Item/12345

http://www.example.com/Item?id=12345

http://www.example.com/Item/some-item

...result in the same or similar content, then the site may be penalized by the search engine even though there may be a valid reason for this condition.

Now developers can use a link tag such as:

<link rel="canonical" href="http://www.example.com/Category/Item/12345" />

...on each of the duplicate results to alert the search engine that even though there may be the same content on several pages on the site, that the separate results are canonical to a single point on the site and should be treated as such.

This development is important to web professionals in that resources previously used to combat an erroneous duplicate content penalty can be shifted elsewhere.

Proper use of this new technique is one more tool for use in creating better search engine marketing results.

Advertising on the internet

Have you seen "Why Advertising Is Failing On The Internet" by Eric Clemons?

Reads partially like another “pay for content” scheme. But it is totally true that most premium (and non-premium) content creators cannot sustain their business models based on their current advertising model.

NYTimes.com could not support its robust site and content without the proceeds from its print counterpart, leading to a vicious cycle of reduced content value as print ad revenue decreases.
But the ROI can be there for advertisers without a tremendous intrusion on site visitors and without the publishers/content creators having to bleed too much. It all depends on business models and costs of ad space.

Does this result in a shift in media planning?

Sure. But it’s a shift that has been under way ever since ads have been able to track ad-X-results-in-sales-Y transactions.

And, as for changing ad tactics on the web, the fluid nature of the web has allowed for continual evolving and refining of web advertising.

Look at the popularity of search. It developed due to the way users now seek out information on the web, and is why the verticals market has somewhat dried up as an ad option. And, as users continue to find new ways to achieve their goals online, ads need to evolve with the users to best suit the medium that is the web.

As for consumers not needing advertising, and organically deciding they need Product X? Let’s just say that it’s odd that Eric Clemons cites dpreview.com as an example of an independent review site driving consumer purchases. The site exists in part off the backs of its advertisers, with visitors coming to the site due to their perception that they need a digital camera. The entire PR process of getting the proper information to the proper review sites is also advertising. To view these placements as not being funded by a manufacturer’s marketing budget seems a little shortsighted.

Twestivals...social networking for charity.

What happens when civic-minded social networkers decide to rally together and use technology to raise money for charity? A Twestival!

In September 2008, a group of Twitterers based in London decided to organize an event at which the local Twitter community could socialize in person. During the event, they also solicited donations to charity. The bulk of the event was organized in under two weeks, via Twitter.

And so began Twestivals. Stories started appearing of local Twitter communities coming together and taking similar action for charitable organizations. And in February 2009, 200+ cities participated in an international Twestival to raise money for a good cause: water.

Read more about how Twitter and Twestivals are making a local impact on a global scale.

Brands and Twitter

By now, you have probably heard people talking about Twitter. Reporters are Twittering during the commercials breaks on CNN and Fox News. Senators were Twittering during President Obama’s recent address. It seems like every day, someone else is joining Twitter.

But what the heck is Twitter? And how can advertisers use it effectively?

Twitter is part social network, part blog. It allows its users to send and read other users’ updates (known as tweets), which are text-based posts of up to 140 characters.

Mashable, a blog about social media, has posted its review of 40 of the best brands that are using Twitter. Mashable also has thoughts on why major brands do belong on Twitter. So read on and decide if you (or your employer) should be on Twitter.

Blogs and the mainstream media

Blog content aggregator and search site Technorati will soon release its Technorati Attention Index, which measures the incidence of blogs linking to mainstream media sites during the last 30 days. Traditional news sources such as The New York Times, CNN and the BBC are leaders, most likely indicating the high influence of politics and the economy, versus, as examples, entertainment and technology reporting.
However, the top spot is held by YouTube. Regardless of the subject matter, user-defined and -generated content rules the blogosphere. According to a 2008 JupiterResearch study, blogs are important factors when making purchasing decisions, with over half of blog readers saying blogs played a role in the crucial moment that they decided to move forward with a purchase.

The same study reports that 40% of blog readers took action after clicking an ad on a blog. Would a portion of that ad traffic continue through to the media sites linked to by those blogs? Would a better return on investment result from advertising on mainstream news sites or on the blogs themselves? These are the questions professional online marketers will have to answer.

Here is the top five:
YouTube
The New York Times
BBC News
CNN.com
MSN

Click here to check out the rest of the top 50.

An example of viral marketing.

Ken Block’s spirited gymkhana video finally made AdGabber today. For those of you not familiar with Subaru beyond taking your Labrador and 2.5 kids for an off-road picnic, the company has an amazing history of hooliganism thanks to the spirited Impreza line and the tunability of its turbo four and chuckability of AWD.The amazing performance in this video, brought to you by DC Shoes, Subaru, 0-60 Magazine and the masterminds at Crawford Performance, has been viewed over 14 million times since first posted back on November 11, 2008. Even with half of those views coming from Brad, those stats are still staggering, especially for a project that doesn’t reek of ROI-focused marketing.

But what is the key metric? Impressions? Brand retention? Image-shifting? This timely video was launched right after the launch of the recently softened (and subsequently spiced-up) new-bodied Impreza line, which was seen by the market as a total departure from what traditional buyers enjoyed most about the model.

But, while this video is directly responsible for at least one direct sale, viral marketing still seems out of the realm of a client who is narrowly focused on immediate, trackable ROI figures. Which is something of a shame, really, since the art form can accomplish so much more.

Thinking outside the box

So much is made of “thinking out-of-the-box” that it is beginning to sound trite. And where is the line that differentiates out-of-the-box thinking from way-out-there thinking or out-in-left-field thinking? Does that really matter?

Sometimes the solution you end up with is perfect—maybe not for the problem you began with, but for something else. I guess what matters is the process by which you arrived at that particular solution. It’s what happens when we try to reach beyond ourselves. Sometimes it works out perfectly; most often it doesn’t or hasn’t gone far enough.
The great part about this is what you find along the way. It’s about the journey and how all those granules of bits of information have a way of congealing into something else. Maybe that’s what they mean by thinking outside what would be considered the norm. And how pedestrian ideas become new and fresh when they begin with disparate elements and are somehow given a twist that transforms them into something surprising and attention-getting.

I came across this video on the website of an interactive visionary named Brendan Dawes:

http://www.brendandawes.com/sketches/snowglobe/

...who reaches outside his already exceptional knowledge base to find innovative ways to push interface design to a different level.

By fusing two disparate things, Flash and a snow globe, he came up with an entirely new interface to communicate with the medium. Although he hasn’t yet found a practical use for this new interface, his exploration of this concept could lead to one. It clearly demonstrates how something new can result from thinking outside … well, you know what I mean.

Check out the website and start shaking things up in your world.