Applying strategy is critical to social media success.

99 ways to use Twitter?

There are plenty of articles on the Internet that outline the 17 ways to use Twitter or the 32 ways to use Facebook. If your approach to social media has been to start with these types of articles, you may be focusing too quickly on tactics without an appropriate social media strategy. Tactics without a strategy are particularly bad because they often end up being ineffective, hard to measure and mask real opportunities a more strategic version of the tactic may provide.

Because social media tools are so accessible and seemingly easy to use, a planning/strategy phase is often skipped, perhaps also in part because the realm of social media seems so complex. Because there is no clear place to begin, there is a tendency to start with tactics, a fatal mistake.

How to approach the problem

One technique for approaching a problem that seems complex is to break it down into a series of simpler problems. This is a great approach when it comes to the social media landscape. Instead of looking at a list of 50 ways to use Twitter, it makes more sense to look at a smaller list of ways to use social media in general. Read the rest of this entry »

Soon, you can search within your circle of friends.

We can get overwhelmed sifting through blogs and online discussions. That’s why we turn to our social circle for recommendations. But our friends also have several social network accounts and each one has a lot of information. So how do we keep track of it all?

Don’t fret, fellow social butterflies: Google is developing Social Search. It enables users to add their networking profiles to a Google account and see search results filtered and prioritized based on their circle of friends. This means that we can turn to our social circle first when filtering results on the web. For instance, if I wanted to research restaurants in my area, results from my trusted social circle would appear more prominently in my search.

Click here for an overview of Google Social Search.

How much time are you spending online?

There was a very interesting study released by Harris Interactive showing that web users are online an average of 13 hours per week. This is a slight dip from the same observed period in 2008 where they saw average users online for 14 hours per week. The major change? In 2008, 43% of users were online at work. In 2009, that dipped to 40%.

Harris tracks use at home, at work and at what they list as “other location.” Online at Home and Online at Work have both seen Year-Over-Year growth since the study began in 1995, with this being the first year they have seen a dip for the Online at Work category. A simple explanation may be that there are fewer people at work this year then there were last year. Read the rest of this entry »

Putting social networking to work...literally.

Yammer is a simple way for employees to connect and share by posting messages. As more employees participate, it becomes a corporate social network, discussion board and knowledge base. Yammer is like a combination of Facebook and Twitter. Your company can create a profile that mimics the look of Facebook: picture, wall posts/messages, an information page, etc. Your company also has a “network.” And the Yammer is protected, permitting only people from your company to join by requiring your company’s domain (@yourcompany.com). The homepage resembles Twitter — members of your company can post messages about what they’re working on or post questions to coworkers.

But what happens when employees start spending more and more time chatting on Yammer? Will it be a time-waster? Or a morale-booster? Only time will tell.

Creating a new way to Twitter for your business.

The “Contributors” feature from your friends at Twitter, currently in beta testing, will enable your company to have multiple contributors to its Twitter feed. Each Tweet will include the writer’s byline. In addition, “Contributors” promises two different levels of access: Enhanced and Partial.

Enhanced Access will allow contributors to view the account dashboard and it may include data and analytics about your Twitter feed, followers, etc. Partial Access allows them to write Tweets but not see the entire dashboard. Other business-specific features are in development as Twitter makes a concerted effort to address business needs. How will this change the Twitter game? Watch and see for yourself.

Twitter updates...brought to you by Saks Fifth Avenue and Microsoft.

As part of its legendary holiday display, Saks Fifth Avenue has partnered with Microsoft to put video screens, hooked up to computers, in its windows. The screens will display real-time tweets. When people use the #holidaywindows hash-tag on Twitter, their beaming tweets about Windows 7 (and their holiday wishes) will pop up in the Saks display. Hard-core Apple fans reportedly have tried to hijack the Twitter feed by writing anti-Microsoft tweets. But they aren’t getting through to the public. According to Microsoft, most negative tweets are being filtered out automatically. Plus, the company says, there’s a human backup.

Tweet now and see if you can reach New York’s holiday shoppers!

What happened to old-fashioned communication?

Remember “The Telephone Hour” from the early 1960s Broadway show and movie Bye Bye Birdie? The song depicted a teenager talking to a friend on the phone, then that friend talking to another, and so on. This was — and may still be for many Boomers — the quintessential method of communicating. One friend tells another a story, and then a third friend hears it from the second.

These days, many Boomers communicate via Facebook — its fastest-growing demographic is people over 45. I have embraced Facebook myself. I enjoy catching up with friends and family, seeing photos, learning what’s going on. Read the rest of this entry »

Cast your vote for the AB&C blog.

Fuel Lines is a blog for ad agency new business, and every month it features the best ad agency blog. Each month’s winner is featured on Fuel Lines throughout the following month and is included in the voting for ad agency blog of the year. So click here and vote for AB&C’s blog as the best for October — and spread the word!

Social media is here to stay.

It’s all the buzz. Social media has exploded. It's everywhere. Some might say there is a revolution going on. Have you seen the YouTube video about this very topic? It has some very interesting statistics, such as:

• By 2010 Gen Y will outnumber Baby Boomers.
• 96% of them have joined a social network.
• Social Media has overtaken porn as the #1 activity on the Web.
• 1 out of 8 couples married in the U.S. last year met via social media.
• Facebook added 200 million users in less than 9 months.
• 80% of companies are using LinkedIn as their primary tool to find employees.

Check it out for yourself.

Am I too old for Facebook?

So it’s no secret — I’m well into my 50s. I learned the basics using pencils with portable erasers that were the size of small Volkswagens. Eventually I graduated to relying on secretaries who used carbon paper. These same secretarial resources also made my thoughtful presentations come to life using some low-cost overhead projections. Then life got fancy and we all started using slides! The fax machine really changed the whole mindset though — I was suddenly able to “do my own faxes” (well, usually). Read the rest of this entry »