Yesterday’s six-hour rain delay of the Daytona 500 could have been a huge letdown for NASCAR fans. Instead, they spent the afternoon joking with their favorite drivers, getting updates on track conditions from race officials, and having a “fireside chat” with at least one driver (Clint Bowyer), who told track reporters that he was having “a lot of fun” with his Twitter followers until his PR team “shut him down” (Hey, sometimes we have to be the party poopers!). After the race, fans celebrated the long-awaited launch of race winner Dale Earnhardt Jr.’s Twitter account, which he promised he would do if he won. Nine hours later, he already had 355,000 followers (and growing).
When it comes to social media, LinkedIn often gets overlooked. Think about it like siblings from TV’s most famous sitcoms. I’ll go with shows from three eras — The Brady Bunch, The Fresh Prince of Bel-Air, and Modern Family. Facebook is the pretty and popular older sibling (Marcia Brady, Hilary Banks, or Haley Dunphy). Twitter is the younger, lovable cutie pie (Cindy, Ashley, or Luke). And then we have LinkedIn — the middle child (Jan, Carlton, or Alex) — not as flashy, not as fun, definitely more nerdy.
On “the world’s largest professional network,” your profile might suffer from inattention — only getting updates when you’re gearing up for a job search. But this modus operandi is outdated and you need to shake it off. Long known as the least-social social network, LinkedIn is slowly improving its social skills. Status updates, endorsements (love ’em or hate ’em), and now Pulse (news curation) make interacting with your connections — and, more important, prospective clients — both easier and more essential.Read full post...
Unless you’ve been tucked away in an alternate dimension for the past decade or so, you know about social media. But are you aware of a social media phenomenon I’ve come to think of as adult creep?
Social media was originated and initially populated mostly by young people looking for a way to connect with each other, independent of distance and time. Lately, though, we working adults have started creeping into the more popular social media platforms at an increasing rate. And now that mom and dad may be peeking over their social-media shoulders, our younger counterparts are fleeing the established sites in droves, seeking a more congenial (read, less adult-populated) environment.
Adult creep has certainly increased the concentration of working adults plying social media sites. But does that mean business-to-business companies, particularly technology companies, can finally benefit from social media programs similar to the ones consumer-product marketers have found so enticing? Maybe. But tread carefully — it won’t be easy.Read full post...
Your online presence is bigger than you think. It’s certainly bigger than your website. People are talking about your business all over the Internet — whether you like it or not.
Maybe you’ve never visited a review or social media site, but guess what? They’ve probably visited you. Someone stopped in for a bite, bought a new car or was simply in the neighborhood and voila! Your online listing was born. And yes, it can happen without your blessing.
We’re not talking about angry customers who had a bad experience and spend their time venting in a blog post that six people will read. We’re talking about reputable, heavily trafficked sites where people go to check in, read reviews and sometimes offer up a piece of their own mind.
So what, you ask? Well, you may be losing clients and sales without even knowing it. It’s pretty simple: Online reviews pack a punch. According to Inc.com, 89 percent of consumers trust online product and service reviews. Whether it’s spot-on or wildly out of whack, your online reputation may be a customer’s first touchpoint with your business.Read full post...
The Internet has made it easy to complain about anything at the drop of a hat. Whether or not the complaints are justified, it’s important to know how to handle them without offending the complainer or the rest of your customer base. So here’s what not to do:
1. Make the person feel like an idiot.
I recently participated in a company’s event that was very poorly run. After hearing several complaints, a friend of mine sent the organizer an email relaying the group’s frustration. The organizer responded by posting the message on the company’s Facebook page and picking it apart line by line. He essentially tore my friend a new one. What a great way to alienate a paying customer and anyone with similar opinions.Read full post...
Well, you can — if you don’t mind it ending or taking on an entirely different tone when the next semester starts.
Social media has become the latest stepchild in the world of digital marketing campaigns. At least it has good company. When Quark and Pagemaker came out in the ’90s, everyone was an instant print designer. With the dot-com bubble, everyone’s nephew was a web developer. Digital cameras turned the world into professional photographers. Now, interns can manage social media campaigns. Why not? They spend their whole day on those sites anyway.
It’s easy to think of social communities as the realm of kids hanging out with their friends and boomers sharing cat videos. In reality, the social networks are one piece of what has become the omni-channel. Read full post...
Those of us in PR know that social media is a force to be reckoned with. We use it for the good of mankind, quickly (and inexpensively) getting important messages out there to millions of people and creating a sense of community.
Other folks, not so much.
Cyberspace is being polluted more and more with images of fast-food workers shoving food up their noses or licking a stack of taco shells “behind closed doors.” Luckily, companies can fight this reputation-damaging lunacy by harnessing the power of the very source of this chaos — social media. Here are a couple of recent examples.Read full post...
It’s not easy staying cool — just ask the Fonz, the Rolling Stones and the CB radio. Since dethroning MySpace five years ago, Facebook has reigned supreme in the social media world. But don’t look back, Facebook — something might be gaining on you. Many teens, twenty-somethings and even thirty-somethings are turning to Twitter. If that age group factors heavily into your customer base, please read on.
When you were young, did you (willingly) spend a lot of time at your parents’ haunts? Probably not. So when mom, dad and Aunt Edna joined Facebook, Millennials (and a lot of Gen Xers) started looking to other platforms for some breathing room. They turned to Tumblr, Pinterest and Instagram among other social sites. But before you chase them all around the Internet, start with Twitter.
For everything from national broadcasts to local activities, Twitter has become the go-to site for younger social media users. Sure, Facebook still has a larger user base. But just as with your business, the goal isn’t to rack up followers, it’s to add engaged followers — people who love your brand. Facebook has double the users, but it doesn’t translate to double the fun for Millennials.
Maybe your business already has a Twitter profile. Maybe you’re late to the party. Or maybe you couldn’t care less. Whatever camp you find yourself in, here is a quick rundown on Twitter use and why it’s here to stay, as well as some tips for tweets.Read full post...
After enough pushing, prodding and hearing the “But everybody’s on Facebook” argument, you finally decided your business needed a page. About 90 percent of small businesses are on it, so welcome to the club. Whether your page is brand-spanking new or a couple of years old, you want to know how you’re doing. As with any other aspect of business, you have to check your figures, right?
Before we get started, make sure your Facebook page represents a business, not a person. If it doesn’t the Facebook FAQs can take you through the transfer. Once you’re all squared away, you’ll find your business page equipped with free analytics (yes, free) called Facebook Insights. Not only is Insights complimentary, but it’s also fast and relatively painless. Managing your social media pages can be time-consuming, so the last thing you want is to spend more time crunching numbers. No worries. Insights spits out the important information, giving you just enough not to be overwhelming.
It can sometimes be intimidating to come up with the perfect blog post. Here are 5 tips for creating a blog post that will leave ‘em wanting more: