Why Brand Perception Matters — and How Customer Reviews Can Influence It

We know a few things to be true about popular brands. They exist. They tend to offer a product or service. They have a physical space or online presence. They have identifiable brand attributes. And they are vetted over time through consumer experiences and perception.

Based on these truths, it seems safe to assume that in order for you to establish credibility and trust with your target audience, customers must have some exposure or real-world experience with your brand, right? Well, think again.

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Capturing the market on a single screen

Using one screen, advertisers will have to conjure a fully immersive visual, virtual and social experience for consumers.

Using one screen, advertisers will have to conjure a fully immersive visual, virtual and social experience for consumers.

Advertising optimism is on the rise again, and for good reason. Industry segments are hiring again, advertisers and their agencies are regaining budgets, consumer confidence is growing, and the mass adoption of advanced television and entertainment consoles may very well yield the next great surge of creative advertising and media marketing.

We’re heading into uncharted territory, where new mediums will finally marry the benefits of web and broadcast television advertising and revolutionize the kind of creative content we can provide for our clients. This new generation of technology, such as Smart TVs and next-generation gaming/entertainment consoles, should signal a golden age for marketers — particularly strategic- and creative-focused agencies such as ours.Read full post...

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It’s a brave new world for healthcare.

Have a clear plan in place for the changes your staff will go through over the next few years.

Have a clear plan in place for the changes your staff will go through over the next few years.

Welcome to the wildest of times in the history of American healthcare. Consumers, physicians and advanced practitioners, administrators, insurers, and government bureaucrats are caught up in a systematic change that’s as manageable as a tornado in a mailbox. Since 2010, we’ve all been loosely aware of the guidelines of the Patient Protection and Affordable Care Act (or “Obamacare,” if you prefer). But today — only a couple months from full adoption — uncertainty and fear loom large. All parties are scrambling to make sense of this monumental change, let alone predict how it will affect their daily operations.

Here’s a clue: Unprepared health systems and hospitals throughout the country are facing mass layoffs or, worse, closing. Some even project that one-third of hospitals in America will close or completely reorganize by 2020. Healthcare is rapidly becoming the newest commodity in an open competitive market, and healthcare employers with brand names will prevail.Read full post...

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Being there: improving recruitment efforts through search engine marketing

A guy spills coffee on himself on the way to a job that has been slowly grating on his psyche, and boom — he starts looking for a new position.

A guy spills coffee on himself on the way to a job that has been slowly grating on his psyche, and boom — he starts looking for a new position.

When I tell people I’m in recruitment marketing, they ask, “So you recruit doctors?” Or they nod knowingly, assuming I’m in traditional marketing. The words “recruitment” and “marketing” together have that effect. People find the concept challenging.

Unlike most of our colleagues on the services or B2B side, we work in a fickle climate. Job changes can be instantaneous or carefully thought out. A guy spills coffee on himself on the way to a job that has been slowly grating on his psyche, and boom — he starts looking for a new position. Or an employee gradually realizes she wants to be closer to her family and moves back to her home state. That’s why it’s so important to have the right message at the right time in the right place. That’s where search engine marketing (SEM) comes into play.

SEM allows your opportunity to appear through relevant searches and even on relevant content pages. If you’re not using SEM in Read full post...

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The power of product placement

Using (or overusing) product placement in the movies.

Have you seen the trailer for The Social Network, the movie about the founding of Facebook? Not only is the premise intriguing, the marketing prowess of the producers is awesome: This film is a three-hour product placement. And it made me a little nostalgic for some other product placement movies. If your favorite is missing from my top 5, please feel free to comment.

5. Demolition Man — 1993
As a movie fan I’m willing to suspend disbelief for as long as need be. So when you’re telling me a story about a cop and a criminal mastermind who are cryogenically frozen for decades only to reemerge as healthy as ever, I’ll stay with you. When you tell me that society in the future has become completely nonviolent and utopian, I’ll follow. But the second you try to sell me on the idea that this perfect, nonviolent society dines solely at Taco Bell, you have officially lost me.Read full post...

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The recruitment marketing scale

How to measure effective recruitment marketing?

How to measure effective recruitment marketing?

Recruitment marketing is a simple balancing act, right? Place your message on one side of the scale, and your communication medium on the other. If your message clearly illustrates the value of the position you are trying to fill, great. But if you don’t balance your strong message with an effective way to get it across to potential candidates, well, not so great. Conversely, if you have excellent communication tactics but a weak message, your scale will again be out of balance.

But something’s missing in this scale analogy: the fulcrum.Read full post...