Don’t be known for having a short temper and being unprofessional.
The Internet has made it easy to complain about anything at the drop of a hat. Whether or not the complaints are justified, it’s important to know how to handle them without offending the complainer or the rest of your customer base. So here’s what not to do:
1. Make the person feel like an idiot.
I recently participated in a company’s event that was very poorly run. After hearing several complaints, a friend of mine sent the organizer an email relaying the group’s frustration. The organizer responded by posting the message on the company’s Facebook page and picking it apart line by line. He essentially tore my friend a new one. What a great way to alienate a paying customer and anyone with similar opinions.Read full post...